Loyalty

The Pitfalls of Management Teleology

Loyalty Minute Archive

• 2008 Data Collection Tool Update: IVR (Interactive Voice Response)
• Customers in Three Dimensions: Real Studies Offer Real Learnings
• Profitable Loyalty: Turning More of Your Current Customers Into Your Ideal Ones
• Customer Loyalty Program Not Living Up To Expectations?
• Trends in Loyalty
• Ipsos Loyalty Unique
• The Pitfalls of Management Teleology
• Actionable Loyalty Research For Global Clients
• How Ipsos Loyalty is Unique
• A Practical Matter: Controlling Costs with Updated Interactive Voice Response (IVR) Technology
• Turning Customer Data into Retail Sales
• Lucrative Loyalty: Know Your Customers' Lifetime Value

Head of Consulting for Ipsos Loyalty, Tim is a recognized authority in the areas of service marketing and linking service improvement efforts to the bottom line.

A prolific writer, Tim has several books to his credit including Loyalty Myths, a widely acclaimed book that forces us to reconsider 53 accepted practices and offers tested strategies to set businesses back on track.