Loyalty

Customer Loyalty Program Not Living Up to Expectations

Loyalty Minute Archive

• 2008 Data Collection Tool Update: IVR (Interactive Voice Response)
• Customers in Three Dimensions: Real Studies Offer Real Learnings
• Profitable Loyalty: Turning More of Your Current Customers Into Your Ideal Ones
• Customer Loyalty Program Not Living Up To Expectations?
• Trends in Loyalty
• Ipsos Loyalty Unique
• The Pitfalls of Management Teleology
• Actionable Loyalty Research For Global Clients
• How Ipsos Loyalty is Unique
• A Practical Matter: Controlling Costs with Updated Interactive Voice Response (IVR) Technology
• Turning Customer Data into Retail Sales
• Lucrative Loyalty: Know Your Customers' Lifetime Value

Curt is a research executive with a record of accomplishment in business development, account management, and international business. He brings extensive experience leading customer satisfaction and loyalty research teams, having previously worked as Senior Vice President of Stakeholder Management at TNS and held leadership positions with J.D. Power and Associates, Walker Information, and Research Systems Corporation over his more than twenty years in market research.

Curt earned his doctorate in psychology and MA from Kent State University, and his bachelor of science from the University of Iowa.