Loyalty

Actionable Loyalty Research For Global Clients

Loyalty Minute Archive

• 2008 Data Collection Tool Update: IVR (Interactive Voice Response)
• Customers in Three Dimensions: Real Studies Offer Real Learnings
• Profitable Loyalty: Turning More of Your Current Customers Into Your Ideal Ones
• Customer Loyalty Program Not Living Up To Expectations?
• Trends in Loyalty
• Ipsos Loyalty Unique
• The Pitfalls of Management Teleology
• Actionable Loyalty Research For Global Clients
• How Ipsos Loyalty is Unique
• A Practical Matter: Controlling Costs with Updated Interactive Voice Response (IVR) Technology
• Turning Customer Data into Retail Sales
• Lucrative Loyalty: Know Your Customers' Lifetime Value

Henri Wallard is CEO of Ipsos Loyalty worldwide, Chairman of Ipsos Asia, and a Director of the Ipsos Board.

Based in Paris, Henri has occupied various key positions in French governmental administration. He was formerly Executive Director in charge of regional business (America, Europe, Asia) and online business for TNS.